At this stage, no other New Zealand bank has announced any changes to their cheque policy, so we can assure our generous supporters with other banks, that if you still wish to donate by cheque you will be able to. Other banks however have indicated they are considering this change.
We greatly appreciate your support and understand this change may affect the way you make your donation to the Neurological Foundation, so we wanted to advise you of alternative ways to continue your vital support. All banks offer a range of other safe ways to pay bills, make purchases or kindly give donations. To find out how you can use these other methods, please keep reading.
We are happy to help anyone affected by the change with finding other ways to support the work of The Neurological Foundation. You can use your debit card or credit card for any of the options below.
- Donate here.
- The Neurological Foundation is already loaded as a payee through online banking. If you are set up for internet banking, all you need to do is write our name in the payee box and our account details will appear. This can be used for direct debits and automatic payment,
- You will be asked to include your donor number which is on all correspondence you receive from us.
- You can call our office on 0508 BRAINS (272 467) during office hours of 09:00am -4.30pm, Monday to Friday, and we will be able to process your donation over the phone.
While this has been a decision outside our control, there are some significant advantages to using electronic options for donations. Alternative payment options have lower processing costs, lower fees, lower reconciliation and processing times, and assist with greater transaction insight and transparency.
If you are a Kiwibank customer, they have set up some support actions to help clients to manage this change. They are offering free online banking workshops around the country in libraries and community centres. These Stepping UP workshops are open to everyone, not just Kiwibank customers. They are also hosting 'Tech Teas' at selected Kiwibank branches. To find out more, visit https://www.kiwibank.co.nz/contact-us/support-hub/branch-and-atms/face-to-face-support/. They also have a comprehensive Frequently Asked Questions section, addressing many common concerns on their website, at https://www.kiwibank.co.nz/personal-banking/accounts/manage-your-money/making-payments/cheques/frequently-asked-questions/
Thank you again for your support, and your understanding of this change. We truly appreciate your ongoing support and trust this information has been useful to you. Please don’t hesitate to contact us should you need further help or have questions.